388bet Privacy Policy

388bet (referred to hereinafter as "we", "388bet", or "the Platform") places the highest importance on user privacy. This Privacy Policy document explains what personal information we collect, why we collect it, and how we keep it secure.

By using the 388bet website, creating an account, or accessing any of our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our platform.

This Privacy Policy applies to:

• Across all pages of the 388bet website at https://388bet-baji.com
• On the 388bet Mobile App
• In our customer support communications
• Via email, SMS, or other communication channels

A) Information provided at the time of registration

When you create an account on 388bet, we collect the following information:

• Full Name (Bengali or English)
• Date of birth (for age verification)
• Mobile Number
• Email Address (where applicable)
• District or Division of Residence
• Payment method details (bKash/Nagad/Rocket number)

B) Identity Verification (KYC) Information

For security and legal compliance purposes, we may request the following documents:

• National ID (NID) number and copy
• Passport or Driving License
• Mobile Banking Account Verification Documents
• Selfie or photo ID (if required)

C) Automatically Collected Information

When you use 388bet, our system automatically collects certain technical information:

388bet uses your information for the following purposes, each with a clear reason stated alongside:

Service Delivery & Operations

• To create and manage your account
• To process deposits and withdrawals
• To maintain betting history and winning records
• To provide customer support

Security & Legal Obligations

• To detect fraud, money laundering, and other illegal activities
• To verify user age and identity
• To comply with applicable laws and regulations
• To respond to lawful requests from government authorities

Service Improvement

• To analyze and improve the user experience
• To send you relevant promotions and offers (with your consent)
• To troubleshoot technical issues on the platform

388bet does not share your personal information with third parties, except in the limited circumstances below:

Permitted Grounds for Data Sharing

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information needed to process transactions. They operate under their own independent privacy policies.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Technology Partners: Technology service providers essential to our operations (such as hosting and cybersecurity) — all bound by strict confidentiality agreements.
• Business Transfers: In the event of an acquisition or merger, your data may be transferred to the new owner — however, users will be notified in advance.

388bet uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help enhance your experience.

You can disable cookies through your browser settings. Keep in mind, however, that disabling cookies may prevent certain platform features from working properly — particularly login and payment-related functions.

388bet uses industry-standard technology to protect your personal and financial information. Our security infrastructure is continuously monitored.

• 256-Bit SSL Encryption: All data transmissions are carried out over encrypted channels, preventing any interception or theft of information in transit.
• Two-Factor Authentication (2FA): OTP verification is required when accessing your account.
• Data Encryption: Sensitive data stored on our servers — such as passwords and NID numbers — is kept in encrypted form.
• Firewall & DDoS Protection: Advanced firewalls are active to protect the platform against cyber attacks.
• Regular Security Audits: Third-party security experts conduct regular penetration tests.
• Staff Training: Every member of our team is trained in data privacy and bound by strict confidentiality agreements.

388bet retains different types of data for varying periods. Retention durations are determined by legal obligations and operational requirements in each case:

• Account Information: For the duration of active account use and 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by financial regulations.
• KYC Documents: 5 years from the date of verification, or longer if required by law.
• Betting History: 3 years after account closure.
• Support Contact: 2 years from the date of contact.
• Cookie Data: Per the set expiry period of each cookie (see Section 05).

Once the designated retention period expires, data is securely deleted or anonymized so that no individual can be identified.

If you have an account with 388bet, you have the following rights over your personal information. To exercise any of these rights, please contact our support team:

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Opt Out of Marketing: You may opt out of promotional messages or newsletters at any time.
• Right to Account Closure: You may close your account at any time. However, certain information may be retained for a defined period as required by law.
• Data Portability: You may request a copy of your data in a machine-readable format.

Send any request to support@388bet-baji.com. We typically respond within 30 business days.

388bet is intended for individuals aged 18 and above only. We do not knowingly collect personal information from minors.

Date of birth is verified at registration. If we discover that a minor has created an account using false information, the account will be immediately closed and all collected data will be deleted.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@388bet-baji.com
• Live Chat: Available on the website 24/7

We typically provide an initial response within 48 hours. Complex matters may take up to 30 business days.

388bet reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via email or an on-platform notice.